The Passport Service has a formal comments and complaints procedure in place to allow customers give feedback on the quality of the service they receive.
We want customers to let us know when they receive a good service or how the service can be improved. Your comments will be dealt with in confidence.
You may submit a comment\complaint using the form below or writing to the Passport Complaints Officer, Knockmaun House, 42-47, Lower Mount Street, Dublin 2, D02 TN83
The Passport Service aims to resolve complaints as soon as possible. If this is not possible then we will: